Training Mode

Train and Monitor Agents Effectively

Training mode enables experienced agents and managers to monitor and train novice agents. DialedIn CCaaS allows agents and managers to remotely monitor calls and view screen shares of novice agents, based on level of access and permissions.

DialedIn’s training mode offers your call center a number of benefits, including:

• Monitoring and screen sharing
• Experienced agents and managers coaching and training novice agents
• Accelerating agent learning

Your high-volume outbound call center will operate better and more efficiently using DialedIn’s training mode, because it will improve the agent experience.