Skill-Based Call Routing

Reach the Right Agent

Skill-based call routing allows you to send the call to the agent with the right skills to handle the caller’s needs. DialedIn CCaaS routes and escalates calls to the next appropriate level.

DialedIn's skill-based call routine offers your call center a number of benefits, including:

• Configuring a call queue with rules about what to do with an incoming call
• Assigning skill groups to handle calls
• Defining rules for calls for each campaign
• Save your agents time
• Boost your agents’ productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's skill-based call routing, because it will boost your agents’ productivity and save them time.