User Management

Control Every User

User management offers graphical user interface (GUI) based creation and management of agent and manager accounts. DialedIn’s CCaaS offers two different types of accounts, including role-based administrative accounts for managers, supervisors and admins and skill-based agent accounts for agents handling calls.

DialedIn’s user management offers your call center a number of benefits, including:

• Allowing owners and managers to control their users
• The ability to provide different roles and capabilities to agents
• Assigning agents to activities based on skill and proficiency
• Boosts call center productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn’s user management, because it will boost your call center productivity.